Who Are We?
We are a Wireless Internet Service Provider located in the Western Cape, South Africa. Our aim is to bring reliable broadband services to communities throughout South Africa.
How does Acorn Broadband work?
We provide Fixed Wireless Broadband. This is different to, for example, 3G, 4G or satellite. With Fixed Wireless Broadband, you can expect a much lower ping and greater reliability than other wireless solutions. We rely on Line-of-Sight connections to our access points to bring you service.
What equipment will I need to receive broadband?
On the day of installation we will have to install a small antenna on your property which will bring signal to your home/office. A cable is then run down from this antenna to your WiFi router, which spreads the signal throughout the property.
How much does installation cost?
  • Installation cost for Residential Packages is R1,500*. If additional equipment is required such as a higher-powered antenna then the installation will be slightly more.
  • or Business Packages we install a dedicated Point to Point link to ensure the highest quality of connection. Installation cost for Business Packages is R3,700.
How long does installation take?
An installation may take anywhere from 30 minutes to 2 hours
If my premises is on the coverage map, am I guaranteed to get signal?
The coverage map is only a rough estimation of our coverage. Obstacles such as trees or hills may block the signal. Please contact us with your exact address and we can let you know if we will have you covered.
Does weather effect our service?
No. Weather conditions shouldn’t affect your service.
Is there a Line Rental fee?
As our service is based on Fixed Wireless Broadband, there are no line rental fees.
Do I have to sign up for a contract?
No, there are no contracts with us. Simply pay for every month you use.
When is the Debit Order taken off my account?
Debit Orders are taken on either the 1 st or the 15 th of every month, whichever suits you better.
How can I pay for my installation fee?
The installation fee of R1,500* can be paid either through electronic bank transfer on the day of installation or it can be included in the first debit order run.
What makes you different from other providers?
Here at Acorn Broadband, we focus on the quality of our network for all of our customers. We do this by keeping in line with our contention ratio to provide you with a reliable service at any time of the day.
Speed test isn't showing full speed
When testing your connection speed, please ensure that you are using a laptop/PC connected to the router by an Ethernet cable. A speed test done using Wi-Fi through your phone, laptop, tablet etc. will not show the full speed of your connection.

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